Terms & Conditions — Turnkey Cleaners LLC

Effective date: September 8, 2026

Turnkey Cleaners LLC ("Turnkey Cleaners," "we," "us," or "our") provides residential and commercial cleaning services in the greater Phoenix, Arizona area. These Terms & Conditions ("Terms") apply to every estimate, quote, booking, and service we provide, whether requested through turnkeycleanings.com, our online quote form, our client portal, by phone, text, or email. By requesting, scheduling, or accepting a service, you ("you," "client," or "customer") agree to these Terms.

We may update these Terms from time to time. The version posted at turnkeycleanings.com/terms at the time of your booking applies to that booking. Continued use of our services after an update means you accept the updated Terms.

1. Estimates and Quotes

1.1 Online estimates. Prices shown by our online quote form are estimates based on the information you enter (service type, frequency, home size, bedrooms, bathrooms, pets, and add-ons). They are not a final contract until we issue a written quote and you approve it.

1.2 Written quotes. A written quote sent through our client portal is valid for 30 days. Approving a quote (electronically, by signature, or by scheduling the work) creates a binding agreement for the services and prices listed.

1.3 Accuracy of information. Our pricing depends on the details you provide. If the home or facility is materially different from what was described (for example: additional rooms, square footage, occupancy, excessive clutter, pet hair, biohazards, or conditions requiring a deep clean rather than a standard clean), we may adjust the price, reduce the scope, or reschedule. We will tell you before doing additional chargeable work whenever possible.

1.4 Walkthrough-based services. Move-in/move-out, post-construction, and commercial services are priced after an on-site or photo walkthrough. Estimates given before a walkthrough are starting points only.

2. Services

2.1 Scope. We perform the tasks listed in your quote or on the service checklist for the service you booked (Standard Clean, Deep Clean, Move-In/Move-Out Clean, Commercial/Janitorial, Post-Construction, Window & Glass). Anything not listed is not included unless added as a priced extra.

2.2 Extras. Add-on services (inside oven, inside refrigerator, inside cabinets, laundry, interior windows, garage, patio/balcony, and similar) must be requested and approved before the visit so we can allot time and price them.

2.3 Things we do not clean or handle. For the safety of our cleaners and your property, we do not: clean human or animal waste, blood, or other bodily fluids; empty or clean litter boxes or pet cages; treat mold, mildew growth beyond surface cleaning, or pest/insect infestations; move appliances, heavy furniture, or items over 35 lbs; clean exterior windows above ground-floor height or use ladders above two steps; handle firearms, medication, cash, jewelry, or valuables; or clean areas we consider unsafe. If we encounter an infestation, biohazard, or unsafe condition, we may stop and charge for time on site.

2.4 Supplies and equipment. We bring our own eco-friendly products and equipment. If you prefer that we use your products, tell us before the visit; we use client-supplied products at your risk and are not responsible for results or damage caused by them.

2.5 Two-person teams. Residential services are normally performed by a two-person team. Team size may vary by job.

2.6 Photos. Our cleaners take before-and-after photos of the areas cleaned for quality control and dispute resolution. Photos are stored in our scheduling system, are not shared publicly, and are used only for the purposes described in our Privacy Policy.

3. Scheduling, Access, and Arrival

3.1 Arrival window. We schedule visits with a one-hour arrival window. Traffic and prior jobs can shift arrival within that window; we send a reminder text before the visit and an "on my way" notice when the team is en route.

3.2 Access. You are responsible for providing access at the scheduled time: a person present, a key, a lockbox code, garage code, or gate/alarm instructions saved to your account. Access codes are stored securely and shared only with the assigned team.

3.3 Lockout / no access. If the team arrives and cannot access the property within 20 minutes, or the visit is cancelled on arrival, a lockout fee of $75 applies.

3.4 Pets. Please secure pets during the visit. We love animals, but we cannot be responsible for pets that escape through doors we must open to work, and our teams may skip areas where an unsecured animal poses a risk.

3.5 Utilities. Water, electricity, and (in summer) air conditioning must be on. Move-out and post-construction cleans require the space to be empty of belongings and debris unless otherwise agreed.

3.6 Working conditions. We may decline or stop a visit where conditions are unsafe, including extreme indoor heat (no A/C), hazardous materials, or hostile behavior toward our team.

4. Cancellations and Rescheduling

4.1 Notice. You may cancel or reschedule without charge with at least 24 hours' notice by phone, text, email, or the client portal.

4.2 Late cancellation. Cancellations or reschedules with less than 24 hours' notice are subject to a $75 late-cancellation fee.

4.3 Same-day cancellation / no-show. Cancellation after the team is en route or on site is charged the $75 lockout fee under Section 3.3 (one fee, not both).

4.4 Our cancellations. If we must cancel due to weather, illness, or emergency, we will notify you as early as possible and reschedule at no charge; no fees apply to you.

5. Recurring Plans

5.1 Discounts. Weekly, bi-weekly, and monthly plans receive a discount off our one-time price (currently 15%, 10%, and 5% respectively). The discount depends on keeping the frequency; if visits are skipped so that the effective frequency drops (for example, a bi-weekly plan that becomes monthly), the applicable lower discount or one-time price applies to that visit.

5.2 First visit. The first visit on any recurring plan is a Deep Clean at the Deep Clean price, so that subsequent visits can be completed within the standard time.

5.3 Changes. You may pause, change frequency, or cancel a recurring plan with 7 days' notice. There are no long-term contracts for residential plans.

5.4 Commercial agreements. Commercial and janitorial services are governed by the schedule, scope, and term in the written commercial quote or service agreement, which controls over these Terms where they differ.

6. Pricing, Payment, and Fees

6.1 Residential payment. Residential invoices are due upon completion of the visit. We accept credit/debit cards, ACH bank transfer, Apple Pay, and Google Pay through our secure client portal. A payment method on file is required to book and will be charged when the visit is completed unless you have arranged another method in advance.

6.2 Deposits. One-time services (Deep Clean, Move-In/Move-Out, Post-Construction) may require a deposit to reserve the date, as stated on the quote. Deposits are applied to the final invoice and are refundable if you cancel with 24 hours' notice.

6.3 Commercial payment. Commercial invoices are due Net 30 unless the service agreement states otherwise.

6.4 Late payments. Invoices unpaid 3 days after the due date incur a $25 late fee, plus reasonable collection costs if the account is sent to collections. We may suspend service on accounts with a past-due balance.

6.5 Declined payments. A $25 fee applies to returned or declined payments.

6.6 Taxes. Prices exclude any applicable Arizona transaction privilege tax or other taxes, which will be added to the invoice where required by law.

6.7 Tips. Gratuities are never required and never included in our prices. If offered through the client portal or in person, 100% goes to the cleaning team.

6.8 Price changes. We may change our prices with 30 days' notice for recurring clients. Quotes already approved are honored for the quoted service.

7. Satisfaction Guarantee and Re-Cleans

7.1 If you are not satisfied with any area we cleaned, notify us within 24 hours of the visit with a description and, if possible, photos. We will return to re-clean the affected areas at no charge, normally within 2 business days.

7.2 Re-cleans are the exclusive remedy for service quality concerns. Refunds are not provided for work that was performed, and the guarantee does not cover areas or items excluded under Section 2.3 or conditions that pre-existed the visit.

8. Damage, Loss, and Insurance

8.1 Care of property. Our teams take reasonable care in your home or facility. If something is damaged during a visit, tell us within 48 hours with photos. We will investigate promptly and, where we are responsible, repair, replace, or credit the item at our discretion.

8.2 Insurance. Turnkey Cleaners LLC carries general liability insurance. Independent contractors performing services are required to carry their own coverage or be covered under our policy as stated in their agreement with us.

8.3 Exclusions. We are not responsible for: pre-existing damage, wear, or improperly installed or maintained items (loose fixtures, worn finishes, unsecured shelving, faulty blinds, delicate or antique surfaces not disclosed in advance); damage from client-supplied products; items of high value not disclosed and secured; or normal cleaning effects on surfaces already in poor condition.

8.4 Valuables. Please secure cash, jewelry, medication, firearms, and irreplaceable items before the visit.

8.5 Limitation of liability. To the extent permitted by Arizona law, our total liability for any claim arising from a visit is limited to the greater of the amount paid for that visit or the amount recoverable under our insurance for that claim. We are not liable for indirect, consequential, or incidental damages.

9. Our Team

9.1 Vetting. Everyone who performs services for Turnkey Cleaners is background-checked and vetted before their first assignment.

9.2 Independent contractors. Services may be performed by independent contractors working with Turnkey Cleaners LLC. Turnkey Cleaners remains your point of contact for scheduling, quality, billing, and any concern.

9.3 Non-solicitation. Our cleaners are a significant investment. You agree not to hire, contract with, or engage any Turnkey Cleaners cleaner or contractor directly for cleaning services outside of Turnkey Cleaners during your service relationship with us and for 12 months afterward. If you do, we may immediately end our service relationship with you, and the cleaner or contractor's engagement with Turnkey Cleaners will also be terminated under the terms of their agreement with us.

9.4 Respect. We maintain a zero-tolerance policy toward harassment, discrimination, or abuse of our team. We may end a visit and the client relationship if it occurs.

10. Communications

By providing your phone number and email, you agree that we may contact you about your quotes, appointments, invoices, and service (including automated appointment reminders by text). Message frequency varies; message and data rates may apply; reply STOP to any text to opt out and HELP for help. Marketing messages are sent only with your separate consent and can be stopped at any time. See our Privacy Policy for details.

11. Client Portal and Website

11.1 Our client portal (provided by Jobber) lets you view quotes, approve work, see appointments, pay invoices, and update your information. You are responsible for keeping your login and access information confidential.

11.2 Website content is provided "as is." Prices and service descriptions on the website may change; the quote you approve controls.

11.3 Our online quote form is provided by a third-party service (QuoteGenex). Information you enter is shared with us and handled under our Privacy Policy.

12. General

12.1 Governing law and venue. These Terms are governed by the laws of the State of Arizona. Any dispute will be resolved in the state or justice courts located in Maricopa County or Pinal County, Arizona, and you consent to that venue.

12.2 Disputes. Before filing any claim, both parties agree to first attempt in good faith to resolve the issue by contacting each other directly. Claims within the small-claims limit may be brought in justice court.

12.3 Entire agreement. These Terms, together with your approved quote and any written service agreement, are the entire agreement between you and Turnkey Cleaners LLC and replace any prior discussions.

12.4 Severability. If any part of these Terms is found unenforceable, the rest remains in effect.

12.5 No waiver. Our failure to enforce any provision is not a waiver of it.

12.6 Assignment. You may not assign your agreement with us without our consent. We may assign it in connection with a sale of the business.

13. Contact

Turnkey Cleaners LLC

Phone/text: (520) 607-0050

Email: Support@turnkeycleanings.com

Website: https://www.turnkeycleanings.com

Business hours: Monday–Saturday, 7:00 AM–7:00 PM (Arizona time)